How do I approve an enrolment in MyGov?

Families are usually notified by email of new messages in their MyGov account.  Notification does not always happen so you should check your MyGov account from time to time.

If you have been asked to approve an enrolment for Child Care Subsidy, please follow the steps below: 

  • Log in to your MyGov account and go to Centrelink
  • Go the the menu tab (top left hand side of the screen)
  • Go to the heading Child Care Subsidy
  • Go to the sub heading Enrolments
  • You should see a list of service providers relevant to you, showing as Confirmed if approved.  If an enrolment is not approved there will be a check box for you to approve it.  Please approve as needed.
Please do not dispute an enrolment that you recognise.  Disputing an enrolment will cause significant delays to processing Child Care Subsidy.  The enrolment start date can be backdated to the date you signed a Complying Written Arrangement (CWA) if needed after you have approved the enrolment.
If you are following these steps because you had not received Child Care Subsidy, please notify us when completed.  With a confirmed enrolment CCS should process automatically for the prior 14 days, and we can resubmit attendances up to the previous 28 days. 
For sessions more than 28 days in the past, you should contact Centrelink directly about CCS payments because we are unlikely to be able to assist.
Centrelink also has a step-by-step guide outlining how to do this in the link below.

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